In conclusion

Posted by Jane G on October 27, 2013, 12:26 pm, in reply to "Computer Question"
187.146.134.250

Felipe said "it's impossible to buy a computer in Mexico whose system will accept any language change." Odd that retailers here don't know that. Microsoft Support didn't even seem to be aware. I'd ordered an upgrade to Pro in English for Lenovo #1 after chatting with their tech, and she knew it was a Mexican computer. #1 died before I had a chance to activate the upgrade, but #2 made it clear from the get go that this machine wouldn't accept it. Office Depot emphatically assured me I could change intended computer #3 to English. I said I wouldn't leave the store until they effected the change for me, which of course they could not. Ten minutes later, I got my money back for #3 without ever having taken it out of the store. When I called Microsoft to initiate a refund for the Pro upgrade, they were skeptical about my reason I couldn't use it, but eventually acquiesced. According to Felipe, the ONLY way is to download English from a disk before initiating the system. Apparently he's the only person who knows that. So there you have it! I'll prob'ly order one from him on Monday, because I really don't want to go back to Manzanillo. A funny (not really) about the U.S. Microsoft Support center: They disconnected me because 'I was in Mexico and had to contact the Mexican support #. They only deal with issues in North America.' SIGH! Who knew buying a new computer could be so challenging?!!? Three weeks I've been wrestling with this English issue. At least now we know the facts, according to Felipe.

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