Felipe said "it's impossible to buy a computer in Mexico whose system will |
accept any language change." Odd that retailers here don't know that.
Microsoft Support didn't even seem to be aware. I'd ordered an upgrade
to Pro in English for Lenovo #1 after chatting with their tech, and she knew
it was a Mexican computer. #1 died before I had a chance to activate the
upgrade, but #2 made it clear from the get go that this machine wouldn't
accept it. Office Depot emphatically assured me I could change intended
computer #3 to English. I said I wouldn't leave the store until they
effected the change for me, which of course they could not. Ten minutes
later, I got my money back for #3 without ever having taken it out of
When I called Microsoft to initiate a refund for the Pro upgrade,
they were skeptical about my reason I couldn't use it, but eventually
acquiesced. According to Felipe, the ONLY way is to download English
from a disk before initiating the system. Apparently he's the
only person who knows that. So there you have it! I'll prob'ly order
one from him on Monday, because I really don't want to go back to Manzanillo.
A funny (not really) about the U.S. Microsoft Support center: They
disconnected me because 'I was in Mexico and had to contact the Mexican
support #. They only deal with issues in North America.' SIGH!
Who knew buying a new computer could be so challenging?!!? Three
weeks I've been wrestling with this English issue. At least now
we know the facts, according to Felipe.
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